Reference:
Military Family Research Institute. (2004). Episodic Processes in emotional labor: perception of affective delivery and regulation strategies. West Lafayette, IN: Weiss, H., Beal, D., Barros, E., & MacDermid, S.
Summary:
Understanding the connection between events that happen inside and outside of work is one of the keys to understanding individual performance on the job. This report examines the way in which experiences and conditions outside the work domain, such as marital relations, financial circumstances, community support and social networks affect job performance. It introduces a new model based on the notion of momentary or episodic performance, that is, how one person performing one task at one time manages available resources toward work or non-work related activities. Processes such as cognitive interference, rumination and emotion regulation are discussed. The report concludes with a discussion on aggregation of performance episodes from individual to group performance of an entire unit.